11 Clanbrassil Street  
Dundalk
Co Louth
+353 (0)42 9328500       

KT Travel strongly recommends you print a copy of the “Booking Terms and Conditions” for future reference.

These conditions govern all bookings with KT Travel Dundalk Ltd. (the Company), whose registered office is at 11 Clanbrassil St Dundalk Co Louth The company acts as a Travel Agent which under the PACKAGE HOLIDAYS AND TRAVEL TRADE ACT, 1995 is defined as a person other than a carrier who as agent sells or offers to sell to, or purchases or offers to purchase on behalf of, any person, accommodation or air, sea or land transport commencing in the State to destinations outside the State or Northern Ireland or who holds himself out by advertising or otherwise as one who may make available such accommodation, either solely or in association with other accommodation, facilities or services;”. License number with IAA 00632.

Should you have any queries, please email us at info@kttravel.ie  or call us on: (042) 9328500

How to book your holiday:

We strongly recommend early booking as this ensures that you have a choice of Holiday and your preferred departure date. We will be pleased to advise you of the availability and price of your chosen holiday prior to completing the booking. Once you are happy with the price and the booking is made you are in a contract with KT Travel for the agreed price at the time of booking. You will receive a receipt with all your holiday information.

Confirmation & Payment

Once you have paid your deposit required for booking is non refundable. We will send you a confirmation invoice.  Please check this carefully and let us know if there is anything you feel is incorrect. You must pay the outstanding balance on or before the balance due date provided on your receipt.

1. THE CONTRACT

No contract shall be deemed to be in existence until such time as deposit or full payment for the Holiday has been paid and accepted by the Organiser and an invoice issued to you save that if there is insufficient time prior to your departure to issue an invoice to you the contract shall be deemed to be in existence when the Organiser accepts your booking and deposit. Your contract is with the supplier(s) (e.g. the airline or hotel supplier) concerned. We act only as a Travel Agent and have no liability for any of the travel arrangements and in particular any liability for any illness, personal injury, death or loss of any kind.

2. Persons With Special Needs

It shall be the Consumer’s responsibility to disclose to the Organiser prior to booking any physical or mental condition of a member of his party which may be relevant. Consumers are required to complete and return the Organiser’s Special Needs Form detailing any special requirements which they may have as a consequence of any physical or mental condition. No liability shall attach to the Organiser for the provision of an unsuitable holiday for a person with special needs where disclosure of the disability has not been made to the Retailer or to the Organiser where booking has been made directly with the Organiser. The Organiser reserves the right to decline to provide a holiday for a person with special needs where in the Organiser’s opinion that holiday would be inconsistent with the special needs of that person. Please note that it may be necessary to levy surcharges to cover the additional cost of providing suitable transfers and any other special needs requirements, subject to availability.

3. PAYMENT & DEPOSITS

(a) The holiday must be paid for in full at least 14 weeks before the scheduled date of departure. Exceptions below

• World-wide & USA 14 weeks
• General Cruise 14 weeks
• Club Med 14 weeks
• Escorted tours 14 weeks
• Niche holidays 17 weeks
• River Cruise 17 weeks
• Virgin Voyagers Cruise 18 weeks
• Princess Cruises & Luxury Cruise 17-21 weeks

DEPOSITS can vary and will be advised at time of booking and are non refundable. Deposits will include any instant purchased services. Full payment is required.

The balance due will appear on your confirmation invoice. If there is a failure to pay by that date, the Organiser shall have the option to cancel the holiday. Please refer to your holiday invoice for balance amount due. If the Organiser exercises that option or if the Consumer cancels the holiday the following cancellations are payable by the Consumer: (these cancellation charges are applied in order to cover the Organiser’s expected losses for the transport and accommodation services that the Organiser pays for in advance).

Some other suppliers may have a different cancellation policy.

(a)  As cancellation cover applies immediately, any insurance premium paid is not refundable on all holiday types.

(b), No Tickets shall be released until such time as all monies due and owing to the Organiser by the Consumer are paid in full.

(c) CANCELLATION CHARGES for holidays involving instant purchase services, web based or instant purchase tickets, non-refundable hotels, attraction tickets, airline extras, car hire, transfer rates, insurance, cruises deposits or any auxiliary services:

100% Cancellation fee will apply to each of these items together with the fees below:

CANCELLATION FOR NON-PAYMENT If the holiday is not paid for by the due date, the Organiser shall have the right to cancel the holiday.

4. TRANSFERRING YOUR BOOKING

The Consumer who transfers a holiday booking (which can be up to 100% of the cost of the booking) and the transferee should be aware that some suppliers, such as carriers, impose cancellation fees and apply restrictions which are not within the control of the Organiser and for which the Organiser shall not be held liable.

We will confirm the applicable charges to you at the time a request for transfer is made.

5. Unavoidable and Extraordinary Circumstances

Unavoidable and Extraordinary Circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, including warfare, other serious security problems such as terrorism, significant risks to human health, such as the outbreak of a serious disease, at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the destination as agreed in your booking, natural disasters, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, riots, civil commotion, exercise of legislative, municipal, military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service supplier connected with a holiday, fraud perpetrated against us or any other reason beyond our control. Cruise Port itinerary changes can be made without prior notice, cancel, advance, postpone or deviate from any schedule sailing or port of call, this is at the discretion of the Cruise company. The Cruise company shall not be responsible for any failure to adhere to the arrival and departure times for any of its ports of call.

While every effort will be made to adhere to the specifics shown herein for a cruise, circumstances may necessitate changes or deviations therefrom. All schedules, itinerary destinations, hours of arrival and departure, hotel and/or conveyances and other aspects of Cruise tour programs are subject to change without prior notice. Neither cruise company nor any affiliated party shall be required to refund any portion of fare or other charges or make any compensation under these circumstances.

6. SPECIAL REQUESTS

Special requests (e.g. ground floor accommodation, sea view, etc.), shall be communicated by the Consumer in writing to the Organiser or Retailer at the time of making the booking. The Organiser shall use reasonable endeavours to fulfil such requests. However, special requests cannot be guaranteed and do not form part of the contract. No liability shall attach to the Organiser for failure to comply with a special request. Special requests cannot be processed within six weeks of departure. *Please note when booking car hire that the car make and model cannot be guaranteed and are on a request basis. Regarding seat allocation on flights whilst we endeavour to secure travelling companions and families adjoining seats this cannot be fully guaranteed,

7.ALTERATIONS BY THE ORGANISER

(a)  The Organiser reserves the right to alter, curtail or cancel a Holiday

(b) If as a consequence of Force Majeure the Organiser is obliged to curtail, alter, extend or cancel a Holiday, the Consumer shall not be entitled to compensation for any loss arising

(c) A minimum number of bookings are required for a programme of holidays. The Organiser’s obligation to provide that programme shall be contingent upon the Organiser receiving and maintaining that minimum number of bookings. If the Organiser does not receive the minimum number of bookings or having received such minimum number has that number reduced by reason of cancellations or transfers by Consumers, the Organiser shall be entitled to cancel or curtail the relevant programme at any time prior to the departure date and the Consumer shall not be entitled to make any claim for loss arising as a consequence of cancellation or curtailment in these circumstances. The Organiser shall notify the Consumer as soon as is practically possible of any cancellation or curtailment necessitated by the forgoing circumstances.

(d) Overbookings can occur, we will notify the client as soon as we are informed. The supplier will offer a full refund for accommodation or equivalent or higher standard of accommodation.

8. INSURANCE

We recommend to take out insurance on the day you book your holiday. It is a condition of all contracts for package holidays that the Consumer is covered by either the insurance organised by us or an alternative policy equal or better in each section than the cover arranged by us. If you specifically request the Organiser to do so you will be covered by  Travel Insurance  and the premium added to the Package. In so arranging insurance cover for the Consumer the Organiser is acting as an agent for the relevant insurer and shall not be responsible for making any special or increased insurance arrangements, which he deems necessary upon receiving notice of the level of cover available under the Travel Insurance Scheme. If the Consumer chooses to take the Travel Insurance scheme, the Consumer is deemed to be aware of the extent of cover provided by the Travel Insurance Scheme and herby acknowledges receipt of the relevant information in this regard prior to contracting with the Organiser for the Package. If the Consumer chooses not to avail of the Travel Insurance Scheme then all responsibility for travel insurances shall rest with the Consumer. It is the responsibility of the Consumer to check that the insurance scheme provides the Consumer with his/her desired level of cover. In so arranging insurance cover of the Consumer the Organiser is acting as the agent of the relevant insurer and shall not be responsible to the Consumer of any default by the insurer under that policy. All claims made against the insurance policy shall be made directly to the insurer. The Consumer shall be responsible for making any special or increased insurance arrangements which he deems necessary.

Medical costs abroad: It is essential that you have adequate medical insurance and that you carry a copy of your insurance policy with you. If you have a medical bill whilst on holiday it is common practice to pay the entire bill in resort.

9 .Pricing Policy:

All fares displayed on this website are for information purposes only and are subject to alteration at any time prior to issue of a confirmation invoice, either due to error on the Company’s part or unforeseen fare increases levied by the airline(s) in question.

All fares and other information displayed on our website are subject to availability and all booking requests will be subject to confirmation by a member of staff.

Once a confirmation invoice has been issued the price shown on that invoice

Individual Travel Arrangements: While every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers.

10. CONSUMERS RESPONSIBILITIES

(a) The Consumer shall check the travel documentation immediately it is furnished to him. If the Consumer considers any document is incorrect or has any query in relation to the contents he shall forthwith notify the Organiser of his concern and the Organiser shall respond as soon as possible.

(b) The Consumer is solely responsible for ensuring that he presents himself at the port of departure in sufficient time prior to the designated departure time to complete embarkation requirements. If the Consumer arrives after the check-in time stipulated in the travel documentation provided to the Consumer, the Organiser shall not be obliged to carry the Consumer and shall be entitled to treat the holiday as cancelled by the Consumer.

(c) The Consumer is restricted by regulation of carriers and executive authorities with regard to weight, type and contents of baggage which he/she may take on board the craft and/or vehicles used in connection with the holiday.

(d) The Consumer hereby agrees that he shall abide by all instructions or directions given by a member of the Organiser’s staff or any crew member of a carrier’s craft or vehicle used in connection with the holiday and hereby agrees to indemnify the Organiser against any loss or injury suffered or incurred by any other person as a consequence of the Consumer’s failure to act in accordance with any such direction or instruction.

(e) It is also the sole responsibility of the Consumer to ensure that he is in possession of all travel documentation i.e. passports, visas (where relevant) and that same are in order. The Consumer hereby agrees to indemnify the Organiser for any costs incurred by the Organiser as a consequence of the Consumer being denied transportation either as a consequence of the Consumer failing to have their travel documentation or same not being in order.

(f) If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No. 261/2004 (Reg 261/04), you must pursue the airline for compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of Reg 261/04 represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Full details of these rights will be publicised at EU airports and will also be available from affected airlines. REIMBURSEMENT OF THE COST OF A FLIGHT THAT FORMS PART OF YOUR HOLIDAY IS THE RESPONSIBILITY OF THE AIRLINE AND WILL NOT AUTOMATICALLY ENTITLE YOU TO REIMBURSEMENT OF THE COST OF YOUR HOLIDAY FROM US. IN ANY CIRCUMSTANCES IN WHICH A CARRIER IS LIABLE TO YOU, BY VIRTUE OF REG 261/04, ANY LIABILITY WE MAY HAVE TO YOU UNDER OUR CONTRACT WITH YOU ARISING OUT OF THE SAME FACTS IS LIMITED TO THE REMEDIES PROVIDED UNDER REG 261/04 AS IF (FOR THIS PURPOSE ONLY) WE ARE A CARRIER. WHEN MAKING ANY PAYMENT WE ARE ENTITLED TO DEDUCT ANY MONEY WHICH YOU HAVE RECEIVED OR ARE ENTITLED TO RECEIVE FROM THE CARRIER FOR THE COMPLAINT OR CLAIM IN QUESTION. We have no liability to make any payment to you in relation to Reg 261/04 or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under Reg 261/04. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must at the time of of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

11. LIABILITY

The Organiser shall not be liable for any damage caused to the Consumer by the failure to perform the contract or the improper performance of the contract where the failure or the improper performance is due neither to any fault of the Organiser or Retailer acting on the Organiser’s behalf nor to that of another supplier of services

BAGGAGE DELAYS:

In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures.

DESTRUCTION, LOSS OR DAMAGE TO BAGGAGE:

The air carrier is liable for destruction, loss or damage to baggage

12. COMPLAINTS

(a) If the Consumer wishes to make a complaint in relation to a holiday, he must immediately inform the Organiser’s representative at the location where the Consumer is when the complaint arises and shall if the Organiser requires, complete a form setting out in detail the Consumer complaint. If the Consumer fails to comply with such requirement, the Organiser shall be entitled to recover the cost from the Consumer of any additional expense incurred by it in carrying out any subsequent investigation of a complaint which is found to be unjustified.

(b) The Consumer shall be obliged to notify the Organiser in writing of any complaint within 28 days after his return to the port of departure or termination of the holiday whichever is the earlier.

13. FLIGHTS & FLIGHT TIMES

(i) We reserve the right to change airports, airlines or aircraft types at any time. Such changes will not be regarded as a significant change and you will not be entitled to cancel your holiday without paying the appropriate cancellation charge. Some flights may have to stop en route. Where this is known advance details are given in the flight tables, otherwise we will inform you or your travel agent. Although the flight times on our website were correct when published, they can be subject to alteration by the various Irish and Overseas airport scheduling committees or for other reasons. You will only be entitled to cancel your holiday booking without penalty or to receive compensation when the change to your flight times is 18 hours or more. Other changes, which for example, may give a reduced time in resort cannot be compensated.

(ii) Flight timings in this website or our brochures are for guidance only and are subject to change. The confirmation invoice issued after you book will show the planned flight details. Actual flight details will be shown on flight tickets. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs.

(iii) Customers must reconfirm their return flight at least 24 hours prior to departure. Contact details included in travel documents or directly with the airline

(iv) There may be no inflight catering on some flights.

14. NO SNOW

Most of the activities included in our Lapland programme depend for their successful accomplishment on adequate snow conditions both prior to and during operation. We or our agents are not responsible for the weather conditions. Air temperature, sea state, cloud cover, rainfall and terrain conditions are just some of the factors that can affect the operation of excursions, visibility of natural phenomena and sightings of wildlife. Tour dates are operated in good faith based on our experience and that of our suppliers. However we, or our agents, may have to change itineraries or cancel excursions at any time prior to departure or during a tour. If we do so, it is with your interest in mind and we regret the necessity of having to point out that we do not accept any liability for compensation in respect of such changes, or cancellations due to weather conditions.

15. SEAT ASSIGNMENT

Airlines reserve the right to change seat assignments/allocations up to the point of check-in. Seats assigned at time of booking or prior to check-in are never guaranteed.  Regarding seat allocation on flights and whilst we endeavour to secure travelling companions and families adjoining seats this cannot be fully guaranteed, however, we will ensure that no child is left alone on the flight so we will always allocate at least one adult per child together. In the event of a last minute flight change or re-routing Sunway cannot be held responsible for any change in seat allocation in these circumstances and may not be able to seat all travellers including children together.  This will be at the Airlines discretion

16. PASSPORTS/VISAS/ HEALTH REQUIREMENTS.

It is incumbent upon you the client to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change) and that you contact the relevant Embassy for information in this regard.

Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. SUNWAY does not accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above. All passengers including children under 16 require individual passports.

17. CAR HIRE

Driving License: All drivers must produce both parts (if applicable) of their original valid driving licence which must have been held for at least one year. If the driver holds a paper only licence then some form of photo ID must also be produced. If the licence from the country of origin is not legible in English then the client will be required to produce an International Driving permit in addition to their driving licence as this is classed as a translation document. Both the permit and the licence must be produced at the time of collection. In certain destinations, drivers must have held a full licence for a minimum of 3 years. Drivers with a US or Canadian licence cannot hire a car in the United States or Canada on a pre-paid voucher. Our reservations department must be advised of any endorsements at the time of booking, failure to do this could result in refusal of the car to the hirer. Please be advised that no refunds will be given for rentals rejected due to non-production of a valid driving licence. Photocopied or faxed licences will not be accepted.

Credit Card: All clients must produce a valid credit card in the lead drivers name as a form of deposit to cover the advised excess when collecting the rental car.

18. CONSUMER PROTECTION

The organiser of your holiday is KT Travel licenced by the Irish Aviation Authority, Ireland  TA 0632) This means that when you book a holiday with us you can be entirely confident that, in the unlikely event of our insolvency before or during your holiday, any money you have paid to us is fully secured, and if you are overseas, that full arrangements will be made to repatriate you at the end of your holiday.

If your flight departs from an airport in the Republic of Ireland

Protection is provided by the Irish Aviation Authority.